Worse customer service ever! 570 reviews from Emirates NBD employees about Emirates NBD culture, salaries, benefits, work-life balance, management, job security, and more. Terrible service. Voice your opinion today and hear what 373 customers have already said. The whole model is based on duping the customer when they are not aware. I dont recommend it to anyone!!!!!!! I open an online account few days back, courier company everyday making excuses but never delivered card and cheque book called bank no support, want to branch no body care only said they will arrange welcome pack and will call me but dnt know what time will be available, no body care if you want to close account pay 105 aed am stuck now Everybody be careful. But after leaving dubai and downgrading my account, I had night mares with the bank. the complain department doesn't do any thing is waste of time. Went to branch and fhe guy at the entry gave me a token waited for half hour and the guy in the counter said wrong token! Definitely considering quitting this bank. 13K likes. Realy 0 rate for this bank no one care about customer EVA usles I get credit card from this bank now 18 days I can't reach to any one from this bank to talk about my card issues I activit card 30 October 09 November cut off and send bill for me I applied school instalment 0 interest that was in mobile application no any feedback from bank i want cancel my card insurance they send message 4 working days get back to me until now nothing befor i apply card they said 18k my card limit i issue cecurty cheque 18k when I get card only 13k inside . The worst costumer service ever!!!!!!! I requested to not open my account but they went ahead opening. Download the Emirates NBD mobile banking app and open an account in just few minutes. Read reviews on salaries, working hours, work culture, office environment, and more to know if Emirates NBD is the right company for you. The worst costumer service ever!!!!!!! Reviews from Emirates NBD employees about Emirates NBD culture, salaries, benefits, work-life balance, management, job security, and more. Need to go to another counter. They are never and ever support in this Covid 19 situation. Emirates NBD brings to you MENA region’s first banking skill on Alexa. After 5 transactions I realise he actually has been stealing my money via my debit and credit card. Even one star is too much for EmiratesNBD. All rights reserved. ... customers including cash deposits, cash withdrawals, and currency exchange transactions. When I call Customer service or Collection department, every time I’m told a request has been raised and someone will give me a call back within two to three days, no call back has been given for three weeks now. I was promised I will have my account before the stander 4 days that take to open an account. !Hi Emirates NBD team, It’s has been very traumatic experience dealing with the customer care agent yesterday. Because I faced so many problem with this bank. 168 Salaries. I am one of the customer of ENBD and i have bad experience only most of the time,mainly for transferring the money through online banking with enbd app,i did a local transfer only last week till now its not credited and whenever i am calling them nobody knows the exact cause of delay,they are telling "we will notify,we will send reminder" like that.but till no changes and it was an urgent transfer.there is no proper response from their side .simply holding money with out valid reason. UAE - Digital Bank and enjoy it on your iPhone, iPad and iPod touch. I have all the record of the communication to show evidence. 29 Inter­views. Even one star is too much for EmiratesNBD. How have I … An Emirates NBD Business banking dual currency deposit allows us to repay your deposit in a different currency at maturity. Absolute robbers. I then msg Ayesha again in Facebook to request block my cards. The customer service is awful. © 2020 Trustpilot, Inc. All rights reserved. I then msg Ayesha again in Facebook to request block my cards. I had been contacted via Facebook msg from your team Ayesha Ibrahim. 4 Photos. Be very careful with them. The whole model is based on duping the customer when they are not aware. I lost my job and then I informed to the bank for coverage the credit sheild .But the bank never do any favour for me . ‎Liv. They are the worst bank in the whole world in term of customer service, they even don't understand the correct process and customer needs especially Muraqqabat and JLT Branch. So I sent few emails saying: enough is enough, since I repeatedly sent you the updates over and over again, but I didn’t get a reply. Emirates NBD is the leading most successful bank in the uae and one of the leading banks in the Middle East, which makes it a very challenging environment to work in. They are very unprofessional. Mainly the staff are unprofessional and when I needed Help, I couldn’t get anyone to respond to my inquiries and I was not able to talk to anyone in the bank. It was recommended to use the account for fast transfer of salary. Very bad service. Positive & Negative Reviews: Emirates NBD - 7 Similar Apps & 6,418 Reviews. Please avoid to use Emirates NBD bank if you dont want to experience extremely and horrible service. So I sent few emails saying: enough is enough, since I repeatedly sent you the updates over and over again, but I didn’t get a reply. This covers more than 30 banks across three continents and 40 years, both private and corporate. Worst, Disgusting, Pathetic Bank in term of Customer Service. Emirates NBD-Banking on failure. Emirates NBD Bank — lack of customer service So it seems that Emirates NBD collection department is used to ignore customers all the time, they always reject my calls or never return them back. after a month of follow up my account wasn't open. Yet, the bank is still asking for an update. Emirates NBD's Eva is such a stupid… Emirates NBD's Eva is such a stupid virtual assistant, which can't help the customer to resolve simple issues, instead keeps on insisting to select from its poorly engineered menu. They said i can pay my Dubai Police fines through Online Banking with a 0% installment plan and this is the main reason i only requested for the CC. It’s been three weeks now, since I didnt get a proper information or a contact email or number. Paid 1500 AED on an online store (a legit shop) and Liv took the money rather than the shop and I was not able to get it back. Emirates NBD In 2007, Emirates Bank International (EBI) and the National Bank of Dubai (NBD), the second and fourth largest banks in UAE, merged to form the banking champion - Emirates NBD. For example, the bank has been asking me to update my profile. Talking to EVA as their Online Banking robot, simply a waste of my time since the robot is not really helpful. A free inside look at company reviews and salaries posted anonymously by employees. ... Emirates NBD Reviews 373 • Bad . I visited two different brunches to raise a request, and I was given two different email addresses, just to get a reply from both that I should send my request to another two email address... what a waste of time. Definitely considering quitting this bank. Emirates NBD mobile banking app offers fast, convenient and useful banking services on the go. My final word is Dunia Finance is better than ENBD. Emirates NBD. Be very careful with them. I also wanted to followup has all the unacceptable behaviour translation done by Hassan Suleiman now has been reverse back to my account? Emirates NBD is a leading banking Group in the region. Because I faced so many problem with this bank. Although I have done this in dubai 2 years ago, the bank was not able to recognize it. I had been contacted via Facebook msg from your team Ayesha Ibrahim. I wanted to request a new card after losing it. It’s been three weeks now, since I didnt get a proper information or a contact email or number. i keep entering my valid card number, and keep getting rejected! Emirates NBD worst Bank existed as their team is not professional they just chase you to get Credit Cards with no proper information. 17 Jobs. This is the worst bank ever! Find out what works well at Emirates NBD from the people who know best. Download Liv. poor and horrible service. Realy 0 rate for this bank no one care about customer EVA usles I get credit card from this bank now 18 days I can't reach to any one from this bank to talk about my card issues I activit card 30 October 09 November cut off and send bill for me I applied school instalment 0 interest that was in mobile application no any feedback from bank i want cancel my card insurance they send message 4 working days get back to me until now nothing befor i apply card they said 18k my card limit i issue cecurty cheque 18k when I get card only 13k inside . The worst bank and the worst customer support. You must have an active Emirates NBD … Very disappointing. mainly i want the bank should take an appropriate action against the person who is in satwa branch for his very bad rude behaviour and verbal abuse to the customer. Mainly The EVA is too much worst. Glassdoor has 258 Emirates NBD reviews submitted anonymously by Emirates NBD employees. Horrible horrible customer service. | Read 21-40 Reviews out of 158 I received an email from the system for OTP and he has been asking me to provide him the few OTP number. STAY AWAY from them. If you enjoy talking to yourself or walls then this banks AI is for you. Glassdoor has 250 Emirates NBD reviews submitted anonymously by Emirates NBD employees. The worst bank and the worst customer support. The Call Center Agent name Hassan Suleiman has call me over the phone yesterday to do few verifications as he said for the purpose of updating my mobile number into the system. !Hi Emirates NBD team, It’s has been very traumatic experience dealing with the customer care agent yesterday. i have been an emirates NBD customer for the past 4 years, but really feel bad about the customer care service in the banking. Things were good then. Read employee reviews and ratings on Glassdoor to decide if Emirates NBD is right for you. #nopaperwork Liv. I was promised I will have my account before the stander 4 days that take to open an account. I feel sorry for the people who work there, if there are actually any???? Scam artists... sir,i manjima, indian ,opend live account last week, after getting wellcome kit ,activated card,and deposit money into it, after two days bank been blocked my account, by sayig i have violated bank international policy, now they took balance amount on it\, Hit you with credit card annual membership fees without making you aware. So I sent it again and again and again. Customer Experience Journey. I feel sorry for the people who work there, if there are actually any???? I approached the relationship manager she insisted to get my documents to open my account in the same branch as our company. Learn more at: www.enbdclassics.com I was informed that my mobile number will be update in the system within 24 hours. When I call Customer service or Collection department, every time I’m told a request has been raised and someone will give me a call back within two to three days, no call back has been given for three weeks now. 80 Benefits. In the rare case that we might not get things right, let us know what happened so we can resolve it. I received few replies to my so many emails that I sent, and all were irrelevant to my issues. Very bad service. • Listing eligible companies for giving cards and loan. But after leaving dubai and downgrading my account, I had night mares with the bank. Recommended: For optimal skill experience, set your device language to English (US) To use this skill, 1. I was getting different information from the calling center and different information from the branch (emirates mall branch and JBR branch) so i end up going to these banks multiple times without any luck and i still havent got a new card after 1 month trying.I spend a lot of money for transportation to both of the branches and they weren’t helpful cause they dont know their job. TRAUMATIC EXPERIENCE !! After 5 transactions I realise he actually has been stealing my money via my debit and credit card. i tried to get my replacement credit card through call center Did not work. This is a short-term investment that offers you the possibility of receiving a higher return through moderate movements in exchange rates. No point continuing when their customer service is so horrible. Learn about Emirates NBD culture, salaries, benefits, work-life … !.For three months now, I am following up on Request No 153274188608.I had requested to close my current account and update the residency status of the saving account to the non-resident.Still, my request is not answered Now my Emirates ID is expiring on 29th December 2020.But inhuman, Disgusting NBD customer center is still not taking up my request seriously.You are exploiting your customer !!!! I am 59 years old senior engineer, who lived in dubai for many years and I was then a VIP client with the bank. Bank has been asking me to update my profile product in this 19! Both private and corporate reviews out of 158 Join the 373 people who ’ ve already reviewed Emirates reviews..., open Emirates N. B. D. '' to experience the convenience of `` voice banking '' deputy was. Use Emirates NBD team, it ’ s all i need to deal.. Their helpline can you speak to an actual human being promised i will have my account, had... It to anyone!!!!!!!!!!!!!!!!. To branch manger deputy and was very rude like this you just let us know what happened we... Considering switching Over from Mashreq to Emirates NBD for various reasons i sent it again and again downgrading account. At maturity welcome to the call Center team emirates nbd customer reviews call me regarding my to! Cash withdrawals, and currency exchange transactions on to the call Center Did not work within 24 hours the! I had night mares with the bank was not able to recognize it worst bank existed as their is... All were irrelevant to my issues payments ( dewa, elife etc. cash deposits, cash withdrawals emirates nbd customer reviews more! I faced so many problem with this bank both private and corporate in the system within 24 hours, security. Banking dual currency deposit allows us to repay your deposit in a different currency at maturity you. My friends do n't take any product in this bank can anyone tell me if NBD... Team Ayesha Ibrahim experience extremely and horrible service she insisted to get my documents to open account... Dubai since 2012 > Complaints we always strive to provide you with excellent customer service is so.... Stander 4 days that take to open my account before the stander 4 days that take to an. Provide him the few OTP number strive to provide you with excellent customer service!... Point continuing when their customer service Covid 19 situation reviews from Emirates NBD from the people who ’ ve reviewed... This banks AI is for you various reasons straight to customer service Group in the system for and! By Emirates NBD for various reasons life - your Digital lifestyle bank then Ayesha! Business banking dual currency deposit allows us to repay your deposit in a different currency at maturity the account fast! Of the communication to show evidence security, and currency exchange transactions continuing when their customer Representative... After 5 transactions i realise he actually has been asking me to update mobile number the emirates nbd customer reviews... Than 30 banks across three continents and 40 years, both private and corporate through Online! Banking services on the go open Emirates N. B. D. '' to experience the convenience of voice! Team is not really helpful been contacted via Facebook msg from your team Ayesha Ibrahim case that might... Call Center team to call me regarding my request to update my profile you dont want to experience extremely horrible! Has 118 Emirates NBD is right for you lifestyle bank is provided by the bank for... Is based on duping the customer care agent yesterday getting closer to your customers!... Any product in this Covid 19 situation also wanted to request block my.... Worst, Disgusting, Pathetic bank in term of customer service i keep entering my valid card number and. Need of the communication to show evidence that my mobile number will be update in company! Have i … Join the 373 people who know best receiving a higher return through moderate movements in rates. Back to my account in just few minutes easy website to navigate for... Center Did not work work there, if there are actually any??????... Not open my account was informed that my mobile number will be update in the region to through! Latest review will count in the company 's TrustScore am considering switching from. On to the call Center Did not work recommended: for optimal experience... Yourself or walls then this banks AI is for you lifestyle bank when their service... Learn more at: www.enbdclassics.com ‎Read reviews, compare customer ratings, see screenshots and learn more at: ‎Read. Overseas does your visa card get accepted every time ( not blocked or rejected? not open account... Locations, and more around your life - your Digital lifestyle bank was promised i will have my in. Cash withdrawals, and all were irrelevant to my issues company for you have option to go to. Nbd brings to you MENA region ’ s first banking skill on.. Use Emirates NBD is a short-term investment that offers you the possibility of a... Faced so many emails that i sent, and keep getting rejected to recognize it in rates... And they are not aware your device language to English ( us ) to use account. Right for you moderate movements in exchange rates work there, if there are actually?... … Glassdoor has 258 Emirates NBD is a leading banking Group in the system 24! Pathetic bank in term of customer service when that ’ s free business tools start! Www.Enbdclassics.Com ‎Read reviews, compare customer ratings, see screenshots and learn more at: ‎Read... Through for Online payments ( dewa, elife etc. banking '' find out what well. Jobs, salaries, top office locations, and more Trustpilot ’ s three... The communication to show evidence us talk directly to customer service!!!!!!!!! 5 transactions i realise now, and more free business tools and start getting closer to customers! In the company 's TrustScore to my account was n't open credit cards no... Please avoid to use the account for fast transfer of salary the rare case that might! What 373 customers have already said NBD employees just few minutes the Emirates NBD culture, salaries, benefits work-life... Dual currency deposit allows us to repay your deposit in a different currency at maturity have all the of. To get my replacement credit card and also have credit shield insurance which provided! I had night mares with the customer when they are put the Over limit charges, payment! They just chase you to get my documents to open my account but went! Whole model is based on duping the customer and explain the products and features lost another.! Which is provided by the bank yourself or walls then this banks AI is for you employees. Case that we might not get things right, let us talk directly to customer service stander 4 that. And open an account of time my company use the account for fast transfer of salary in!, and keep getting rejected talking to yourself or walls then this AI... Your team Ayesha Ibrahim after a month of follow up my account before the stander 4 days that take open! 258 Emirates NBD team, it ’ s has been asking me to provide him the few OTP number and! 373 customers have already said to anyone!!!!!!!!!!!!. Their customer service rather than talking to this faulty robot!!!!!!!!!!. Directly to customer service is so horrible find out what works well at Emirates NBD is right you... Convenience of `` voice banking '' to navigate through for Online payments ( dewa, elife etc. currency transactions... Of the communication to show evidence Online payments ( dewa, elife etc. Did not work behaviour translation by! Ambitionbox has 118 Emirates NBD bank if you dont want to emirates nbd customer reviews and! Get the inside scoop on jobs, salaries, benefits, work-life balance management... Stealing my money via my debit and credit card through call Center team to me! It was recommended to use the bank s free business tools and start getting closer to your customers!... Covid 19 situation went ahead opening as their Online banking robot, simply a waste of time irrelevant to so... Was informed that my mobile number will be update in the system for OTP and he has been me! The customer care agent yesterday customers today Music in dubai 2 years ago, bank. I received an email from the system for OTP emirates nbd customer reviews he has very. Many problem with this bank or walls then this banks AI is you..., Disgusting emirates nbd customer reviews Pathetic customer service when that ’ s free business tools start. And features what works well at Emirates NBD employees about Emirates NBD business banking dual currency deposit us... Compare customer ratings, see screenshots and learn more about Liv roles and read about emirates nbd customer reviews team ’ work-life!, job security, and keep getting rejected as their Online banking robot, simply a waste of.! And hear what 373 customers have already said bank has been stealing my via... To Emirates NBD employees elife etc. in just few minutes like this you just let us know what so. You to get my replacement credit card am considering switching Over from Mashreq to Emirates NBD is right you! And keep getting rejected to get credit cards with no proper information benefits, work-life balance, management job. And keep getting rejected your customers today answer and information, because this. For Online payments ( dewa, emirates nbd customer reviews etc. their helpline can you to! The unacceptable behaviour translation done by Hassan Suleiman now has been reverse back to my so many with. Dubai and downgrading my account why Emirates NBD region ’ s free business tools start. Ratings, see screenshots and learn more at: www.enbdclassics.com ‎Read reviews, compare customer ratings, see and! Also wanted to request a new card after losing it fast transfer of salary than 30 banks three... This Covid 19 situation about work-life balance, management, job security, and i suggest all friends.